About Course:

In this Customer Service Management course, participants will gain comprehensive knowledge and practical skills to excel in managing customer interactions effectively. The course covers essential aspects of customer service, from understanding customer needs to resolving conflicts and enhancing overall customer satisfaction.

Course Objective:

• Develop Customer-Centric Strategies: Formulate and implement customer service strategies that align with organizational objectives.


• Enhance Communication Skills: Improve verbal and written communication skills for effective customer interaction.


• Master Conflict Resolution: Acquire techniques for resolving customer conflicts and turning challenging situations into positive outcomes.


• Utilize Technology for Customer Service: Learn to leverage technology to enhance customer service processes and stay updated on industry trends.


• Foster Team Collaboration: Understand the significance of teamwork in providing consistent and high-quality customer service.

Featured of Course:

What you'll Learn

Course Outline

Module 1: What is Customer Service or Define Customer Service?

Module 2: The importance of customer service

Module 3: Four key principles of Customer Service in the Retail Business

Module 4: 16 key customer service skills in the Outsourcing Industry

Module 5: Customer Service in Retail Business

Module 6: Different types of customers in the Retail Business

Module 7: Type of customers to take care of after purchase or service in the Retail and Outsourcing Business

Module 8: 10 types of Customer Service Channels

Module 9: How to Appreciate Customers?

Module 10: Importance of BPO Customer Support Service

Module 11: Customer Service Experience

Module 12: Strategies and Tools for Delivering Great Customer Service

Module 13: Case Study