About Course:

The ITIL 4 Foundation course is designed to equip professionals with a comprehensive understanding of the Information Technology Infrastructure Library (ITIL) framework, the latest iteration in IT service management. This course serves as an essential foundation for individuals aiming to enhance their skills in managing IT services effectively.

Course Objective:

• Understand How IT Works: Learn how IT services and systems function, so you can grasp the basics of how technology supports businesses. 


• Improve Problem Solving: Gain insights into problem management techniques, enabling you to troubleshoot and resolve problems to keep systems running smoothly.


• Boost Team Collaboration: Understand the importance of communication and cooperation, ensuring that everyone involved in IT services is on the same page, leading to more effective and streamlined operations.

Featured of Course:

What you'll Learn

Course Outline

Module 1: Introduction

Module 2: Service Management

Module 3: Four Dimensions

Module 4: Service Value System

Module 5: Introduction to 7 Guiding Principles

Module 6: Service Value Chain

Module 7: ITIL Practices