About Course:

The ServiceNow Administrator course is a comprehensive program designed to equip individuals with the skills and knowledge necessary to excel in administering ServiceNow instances effectively. This industry-led course provides a hands-on learning experience, preparing participants for the challenges of managing ServiceNow implementations in real-world scenarios.

Course Objective:

• ServiceNow Instance Management: Gain proficiency in configuring and maintaining ServiceNow instances, ensuring optimal performance and alignment with organizational goals.


• User and Access Management: Learn to manage user accounts, roles, and permissions effectively, ensuring a secure and streamlined access environment within the ServiceNow ecosystem.


• System Monitoring and Reporting: Develop the skills to monitor system health, troubleshoot issues, and generate insightful reports to support informed decision-making within the organization.

Featured of Course:

What you'll Learn

Course Outline

Module 1: Introduction

Module 2: ServiceNow Overview

Module 3: List

Module 4: Table & Form Creation

Module 5: Data Dictionary

Module 6: User Administration and Data Security

Module 7: Update Set

Module 8: Import Set

Module 9: Workflow & Flow Designer

Module 10: Service Catalog

Module 11: SLA

Module 12: Notification